Frequently Asked Questions

Once you have logged into the Career Coach and Job Search Mentoring site, you can navigate to the following:

  • As a member, your home page is your membership dashboard and gives you quick access to all of the currently active courses as well as upcoming live classes and webinars. 
  • To access and/or update your personal account information, click on your image/icon at the top right of the page and select My Account. From here, you can view and update your personal information, reset your password, manage your notifications, and assess your billing history.
  • To access your enrollments, including any courses, classes, and upcoming webinars, click on "My Stuff."
  • Participate in our supportive communities through the "Community" link.
  • Stay caught up with the latest career development and job search tips through our "Blog."
  • And conduct a deeper dive into our current offerings via the "Courses" and "Live Calendar" tabs.

If you are unable to log into the site, you may reset your password here. 

If you can log into the site, but would like to reset your password: click on your image/icon at the top right of the page and select My Account. From here, navigate to Account and select the Password tab.

If you need assistance, use the contact form below to ask for help.

Navigate to Courses and register for the VIP Intensive Job Search Community. 

Videos require network speeds of 500 kbps or higher in order to stream our lowest playback quality (240p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on wifi or cellular networks.

For subscription cancellations, you will need to navigate to your account settings. 

  • Once logged into the Career Coach and Job Search Mentoring site, click on your image/icon at the top right of the page and select My Account.
  • Click on the Billing Tab and manage your subscriptions as appropriate.
  • Once you have cancelled your subscription, you will be automatically unenrolled from the course when the subscription period ends.

Please review your payment obligations as listed in our site's Terms and Conditions. If you have questions or need assistance, use the contact form below to ask for help.

In this website, we believe in being transparent about how we collect and use data. The Cookie Policy provides information about how and when we use cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information in this website.

Yes, even without the Authenticator App or Mobile you can still access your account with a magic link sent to your email. This extra option can be seen on the 2FA popup when you sign in.

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